We took delivery yesterday of a buffet/server. We bought it from Macy’s, but it came in a van rented from Enterprise. I wonder if Macy’s is so darn busy that they needed extra vans or that they’ve completely outsourced the delivery of their stuff. I’m guessing the latter, as sales are reportedly plummeting for Macy’s as they are for most other department store chains and they are scrambling to cut costs in an attempt to maintain profitability while sales drop.
Macy’s announced in 2017 that it would be closing 100 stores over several years. It said it would invest some of the resultant savings in beefing up its online sales. That makes sense, but they’ve got a long way to go to become competitive with online-only home products retailers like Houzz, Wayfair and Joss & Main.
Just out of curiosity, I ran a search for [sofas] on Houzz; it returned a list of 8,914 choices, not including sectional sofas. Running the same search at Macy’s produced a list of just 553 choices, including sectionals.
We did, after all, buy our buffet/server from Macy’s and based our decision solely on price and the online description, as our local store doesn’t stock the item. That was after I had looked at literally thousands of choices on other websites, so there may still be hope for Macy’s.
It was interesting to me also that the van was from Enterprise Truck Rental, a sister-company of the more familiar Rental Car Company. The truck rental operation only began in 1999, but already has 270 locations in the USA, not bad considering it entered the market as a stripling David choosing to battle against Goliaths like UHaul, Penske and Budget.